Sign-in and access help

Your first visit

For a company Microsoft 365 account, follow these steps:

1. Open the link Crux sent you.

   If you see the welcome page, choose Customer sign-in.

2. Choose “Sign in with your work account”.

   This opens Microsoft’s sign-in page. You may see a Pick an account screen.

3. Enter your own company email address.

   Use the address you normally use for Microsoft 365 at work, such as your.name@yourcompany.com. If Microsoft shows Pick an account, select your own company account. If it is not listed or a different account is shown, choose Use another account and enter your own company address.

4. Enter your usual work password if asked.

   Use the same password you normally use to sign in to Microsoft 365 at your company. There is no separate Crux portal password.

5. Complete your company’s security check if asked.

   Use your normal work authenticator and follow the instructions on screen. This may be a Microsoft Authenticator approval, a number to enter in the app, a text-message code or your company’s usual two-factor authentication (2FA) method. Only approve the sign-in you just started.

   If you are already signed in, Microsoft may skip the password or security-check screen. That is normal.

6. Verify your email if the Crux portal asks you to.

   On your first visit, the portal may ask you to confirm the email address Crux registered for your project access. Enter that address and choose Send sign-in code. Open your inbox, find the Crux email and enter its eight-digit code in the same browser within 10 minutes. Choose Verify and sign in.

   This email code is a separate step from your company’s Microsoft security check. On later visits, choose Sign in with your work account again; your linked account normally does not need this extra email step.

7. Open your project and download your files.

   Choose a project, open its folders and select Download beside the file you need. You will only see projects assigned to you and files Crux has published.

Problems signing in or seeing your files?

Email it@cruxproductdesign.com. Contact us if you see an error, get stuck, receive no code or cannot see the project or files you expect.

Please include:

• A screenshot of the error or the screen where you are stuck. Include the error message and any support reference.
• The email address you are trying to sign in with.
• What you clicked just before the problem, and the date and time it happened.
• The project name, if you know it.

Before sending a screenshot, crop or cover any passwords, verification codes, QR codes or confidential information. Do not send passwords, codes or sign-in links containing security codes.

If Microsoft says your organisation needs to approve access or has blocked the sign-in, send us a screenshot of that message. We can help coordinate with your own IT team. Do not change or turn off your company’s security settings.

If the wrong account is shown, sign out of the portal and choose Use another account at Microsoft sign-in. If your account is correct but a project or file is missing, contact the address above so we can check with your Crux project owner.

Using a personal email address?

If Crux registered a personal address such as Gmail for you, use the email-code option instead of the work-account button.

1. Open Customer sign-in, enter the personal email address agreed with Crux and choose Send sign-in code.
2. Check that inbox and its junk/spam folder for the Crux email.
3. Enter the eight-digit code in the same browser within 10 minutes, then choose Verify and sign in.

You do not enter your personal email password into the Crux portal. If your address is already linked to a work account, use Sign in with your work account instead.

Your session ended

Return to Customer sign-in and follow the same steps again. If you still cannot get in, email it@cruxproductdesign.com with a screenshot and the details listed above.